Luminex

AI System

Enterprise AI System for Customer Service and Operations

Luminex builds production-ready AI systems that combine knowledge retrieval, workflow automation, and agent collaboration for real business scenarios.

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System Modules

Each module can be launched independently and connected through a unified access and data layer.

AI Service Console

Manage channels, intents, and service quality rules in one control panel.

  • Omnichannel intake
  • Intent routing
  • QA and satisfaction dashboards

Knowledge and Retrieval

Connect enterprise documents and build retrieval pipelines for grounded answers.

  • Document ingestion
  • Semantic search
  • Version and access control

Workflow Automation

Trigger API calls and internal workflows based on customer and business intent.

  • API orchestration
  • Approval flows
  • Fallback to human agent

AI Analytics Layer

Track conversation quality, response speed, and operational impact continuously.

  • Response KPI tracking
  • Error pattern detection
  • Business conversion metrics

Architecture and Governance

Security and Access Boundaries

Role-based policies with auditable action logs and approval governance.

Enterprise Integration Layer

Connect CRM, ticketing, ERP, and custom internal APIs with stable contracts.

Reliable Deployment Model

Support phased release, rollback strategy, and monitored production stability.

Typical AI Scenarios

After-sales support

Auto-classify customer requests and synchronize tickets with internal teams.

42% faster issue triage

Internal help desk

Provide AI assistants for HR, IT, and policy Q&A with controlled knowledge scopes.

37% higher self-service completion

Sales pre-qualification

Capture website inquiries and enrich lead profiles before handoff to sales.

30% higher qualified lead ratio

Logistics support bot

Resolve shipment inquiries by querying live order and transport status.

31% lower repetitive ticket volume